RMUS TechConnect™ Help Center - Technical Support Packages
We continue to strive toward providing expertise to our customers and the entire UAV industry. RMUS Tech Connect™ Help Center , is a simple term to describe the value-added support RMUS offers.
RMUS provides premier level service. If you did not purchase your equipment from RMUS, you can still purchase technical support:
Technical Support Phone Call - $99 USD
- System Diagnostics with RMUS Drone Technician
- Troubleshooting systems issues
- By appointment only. Needs to be scheduled in advance.
- May involve video conference or system returns to RMUS
RMUS Tech Connect™ Help Center - $499 USD (up to 5 aircraft) / year. -- Purchase Here
RMUS ensures that all technical issues are handled directly by an RMUS Customer Service Agent and/or Manufacturer Certified Technician, which can be reached via email or phone 7 days a week. Dedicated phone number and tech support email. Includes 1 free year of RMUS UAS Crew Education Portal for 1 user.
Fleet Support Full - $499 USD (up to 5 aircraft) / year + $300 USD (per aircraft) / year
Fleet Support Lite + Fleet Management Software powered by Airdata
We partnered with the industry leader in flight data software, Airdata, to provide our customers with a complete solution for UAS fleet management. Our technicians create and log, a base-line maintenance inspection prior to aircraft leaving our facility. They also enter aircraft and pilots into the Airdata software and calibrate maintenance alerts suggested by the manufacturers
Customized Plan for Larger Fleets – Contact for Pricing
- Dedicated Fleet Management Liaison
- Customized Extended Service Plan for Maintenance and Enterprise Shield
- On-site Training for Pilots, Crew and Management Team
RMUS Technical Expertise
- All technicians are manufacturer certified and have trained on-site with: DJI Enterprise, senseFly, Flyability, Doosan, Parrot, Pix4d and Sarcos
- We have demo equipment in-house to troubleshoot the equipment with you
- 8 - Level 1 Thermographers on staff
- 10 - Part 107 Remote Pilots on staff
- Professional UAS operators/consultants in a variety of industries that train and share knowledge with our technicians
- We create training curriculum that is recognized world-wide as the leader in Industrial UAVs